Accounts Receivable Supervisor - London

We're recruiting for an exciting opportunity with a fast-growing hospitality business that is transforming the lifestyle accommodation sector across Europe. This is a fantastic chance to join a dynamic Shared Services finance team where you'll play a key role in leading the day-to-day Accounts Receivable function while supporting multiple hotel operations.

Reporting to the Accounts Receivable Manager, you'll combine hands-on operational expertise with team supervision, ensuring an efficient and accurate receivables process while helping to deliver outstanding service to both internal stakeholders and corporate clients.

The Role

As Accounts Receivable Supervisor, you'll oversee the daily activities of the AR team, acting as the first point of escalation for complex queries while supporting the continuous improvement of processes and controls. You'll work closely with hotel teams, finance colleagues and corporate clients to ensure the timely collection and reconciliation of revenue across a multi-site hospitality portfolio.

Key Responsibilities

• Supervise the day-to-day Accounts Receivable operation and support the wider AR team.
• Oversee customer invoicing, ensuring compliance with relevant tax and e-invoicing requirements.
• Resolve customer billing queries and act as the first point of escalation for complex issues.
• Monitor and reconcile guest, trade and corporate receivable ledgers.
• Review payment allocations and reconcile non-room revenue streams.
• Ensure accurate uploads from Property Management Systems (PMS) into the finance system.
• Become the subject matter expert for the enquiry-to-cash process, supporting process improvements and business change initiatives.
• Deliver training and support to colleagues and deputise for the Accounts Receivable Manager when required.
• This positon is office based - 5 days per week.

About You

We're looking for a proactive finance professional who thrives in a fast-paced hospitality environment and enjoys leading by example.

You'll ideally have:

• Previous Accounts Receivable experience within the hotel or hospitality sector.
• At least two years' experience working with hotel Property Management Systems such as MEWS or Opera.
• Experience using finance systems including NetSuite, Oracle, SAP or similar.
• Strong reconciliation, analytical and problem-solving skills.
• Excellent attention to detail with the ability to prioritise a busy workload.
• Strong communication skills and the confidence to build effective relationships with both internal and external stakeholders.
• Previous supervisory experience would be an advantage.
• AAT Level 4 (or equivalent) is desirable, along with experience working across multiple entities or jurisdictions.

What's on Offer

This is an excellent opportunity to join a forward-thinking hospitality business during an exciting period of growth. You'll become part of a collaborative finance team where you'll have genuine responsibility, exposure to multi-site European operations and the opportunity to further develop your leadership skills within a progressive organisation.

If you're ready to take the next step in your Accounts Receivable career within hospitality, we'd love to hear from you.